If for any reason you are not completely satisfied with your purchase, you may request a return authorization for the item within 7 days of delivery of your order. However, the following terms and conditions, that are based on manufacturer's policies, apply to all vertical door returns:

• If you decide to return or cancel an order, we must charge a 20% restocking fee according to the manufacturer's policy.

• Cancellations before the product ships, will only be charged a 7% processing fee.

• We cannot refund already installed products or products damaged by improper use or installation. All returned parts must be in original brand new condition, including original packaging and parts.

• SHIPPING FEES ARE NON REFUNDABLE.

BEFORE mailing any product, please contact us by email or phone to receive a Return Authorization Form. RA form can be mailed, emailed, or faxed within (please allow 1-2 business days. Once you have received an RA form, you need to print it, attach to the box, and return the product to the address provided.

Warranty - Vertical Door Kits

All Vertical Door Kits have a limited Lifetime Warranty against defects in material and workmanship to the original purchaser. Proof of purchase required. This limited warranty does not include normal wear and tear and is void if product shows evidence of misuse, abuse, accident, collision, road hazard, improper installation and / or maintenance or modification. This warranty does not cover cost of removal, installation, shipping or other incidental charges. This warranty is limited to the repair and / or replacement of the product only at the discretion of the manufacturer. All warranty issues must be accompanied by original sales receipt and shipping charges prepaid.